Introduction

At the Great British Farmers Market, we strive to ensure that your products are delivered safely and promptly. This Shipping and Delivery Policy outlines our shipping options, costs, estimated delivery times, and procedures for handling lost or damaged items. By using our services, you agree to the terms outlined in this policy.

Shipping Options and Costs

Vendor-Specific Shipping Options

• Each vendor on the Great British Farmers Market sets their own shipping options and timescales, which are specified in the product listing.
• Customers should refer to the individual product listings for specific shipping details provided by each vendor.

Shipping Costs

• Shipping costs vary by vendor and are determined based on the vendor’s location, the destination, and the shipping method chosen.
• The total shipping cost for an order will be calculated at checkout, taking into account the shipping policies of each vendor involved in the order.

Estimated Delivery Times

Processing Time

• Each vendor specifies their own processing times, which are detailed in the product listing.
• Orders are typically processed within 1-5 business days, but this can vary depending on the vendor and product.

Delivery Time

• Delivery times depend on the shipping option selected and the vendor’s location. Refer to the product listing for estimated delivery times provided by the vendor.
• Standard shipping generally takes 3-7 business days after processing.
• Express shipping, if available, typically takes 1-3 business days after processing.
• International shipping times vary and are typically 7-21 business days after processing.

Combined Shipping

• If your order includes products from multiple vendors, you may receive multiple shipments.
• Each shipment will be subject to the respective vendor’s processing and delivery times.

Handling Lost or Damaged Items

Lost Items

• If your order has not arrived within the estimated delivery time, please contact our customer support team at [Your Contact Email] with your order details. We will investigate the issue and, if necessary, issue a replacement or refund in accordance with our Refund and Returns Policy.
• Vendors are responsible for assisting in the resolution of lost item claims.

Damaged Items

• If your order arrives damaged, please contact the vendor directly within 7 days of delivery with photographic evidence of the damage. The vendor will handle the issue in accordance with our Refund and Returns Policy.
• Vendors must comply with our Customer Service Policy and handle inquiries and complaints about lost or damaged items promptly and professionally.

Customer Responsibilities

Accurate Information

• Customers are responsible for providing accurate shipping information. The Great British Farmers Market is not responsible for delays or lost shipments resulting from incorrect or incomplete information provided by the customer.

Receiving Shipments

• Customers should ensure that someone is available to receive the shipment at the provided address. If a shipment is returned to the vendor due to an unsuccessful delivery attempt, the customer may be responsible for additional shipping costs.

Contacting Us

If you have any questions about this Shipping and Delivery Policy, please contact us at:

Email: info@greatbritishfarmersmarket.co.uk