Terms of Service

Welcome to the Great British Farmers Market. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully, if you do not agree, please do not use our website or services.

These terms apply to you as a customer. If you also sell with us, the Vendor Agreement and Vendor Code of Conduct apply to you as a vendor.

1. Who We Are

The Great British Farmers Market is a trading name of Fair-Roots Ltd, registered in England & Wales (company no. 16659884), registered office: The Bristol Office, 2nd Floor, 5 High Street, Westbury on Trym, Bristol, BS9 3BY. We run an online marketplace connecting independent UK producers with customers.

2. How the Marketplace Works

When you buy through the marketplace, the contract of sale is always between you and the vendor. Vendors are independent businesses and the legal sellers of the products you buy; they handle delivery, refunds, returns and customer service for their orders. We provide the platform, process payments and support both sides, we are not the seller of anything you buy.

Our service standards, and how returns, refunds and exchanges work, are set out in our Customer Service, Returns & Refunds Policy.

3. Acceptance of Terms and Electronic Communication

By using our website and services, you agree to these Terms of Service, our Privacy Policy, and any other policies referenced in them.

By using this website or communicating with us electronically, you agree that we may communicate with you electronically (on the website or by email), and that such notices, disclosures and communications satisfy any legal requirement that they be in writing.

4. Eligibility

You must be at least 18 years old to use our website and services. By using our services, you represent and warrant that you meet this age requirement.

If you buy alcohol or products containing alcohol, you must be 18 or over, see Alcohol Purchases.

5. Your Account

You must register for an account to access certain features. You agree to provide accurate, current and complete information during registration and to keep it up to date.

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You accept responsibility for all activities that occur under your account or password. Tell us immediately if you become aware that your password has been disclosed. After an account is terminated, you must not register a new one without our permission.

6. Alcohol Purchases

Some vendors on the marketplace sell alcohol. Where you buy alcohol:

You must be 18 or over. It is illegal to sell or supply alcohol to anyone under 18, and it is illegal for anyone under 18 to buy or attempt to buy alcohol. By placing an order containing alcohol, you confirm you are 18 or over.
ID on delivery. Our vendors use age-verified delivery services. The person receiving the delivery may be asked to show photo ID proving they are 18 or over (Challenge 25, anyone who looks under 25 will be asked). If valid ID cannot be shown, the courier will not hand over the alcohol and the order may be returned. This does not affect your statutory rights, but failed age-verified delivery caused by the recipient may affect your refund entitlement for that item.
Delivery will be refused if the recipient appears intoxicated, or if the courier suspects the alcohol is being bought for someone under 18.
The vendor is the seller. As with everything on the marketplace, the contract of sale for alcohol is between you and the vendor, who must hold the necessary licences (see the Vendor Agreement). We provide the platform and process payments; we do not sell or supply alcohol ourselves.

7. Use of Our Services

You agree to use our website and services only for lawful purposes, as permitted by these Terms and applicable law. You must not:

Misrepresent yourself or impersonate any person or entity.
Break laws or rights: use the services in a way that violates any applicable law or infringes another person's rights, including intellectual property and privacy rights.
Spread harmful content: upload or transmit viruses, malware or other harmful material.
Interfere with the operation of our website, services, servers or networks, or circumvent any access restrictions.
Attempt unauthorised access to any part of our services or connected systems.
Scrape or automate: carry out systematic or automated data collection (such as scraping or data mining) on or in relation to the website, or use data collected from the website for direct marketing.

8. Our Content and Third-Party Links

Unless stated otherwise, we (or our licensors) own the copyright and other intellectual property rights in the website and its content. You may not copy, reproduce, distribute or commercially exploit content from the website without our prior written permission, except where mandatory law allows (such as the right to quote).

Our website may contain links to third-party websites. We don't monitor or endorse them; their own terms and privacy policies apply, and we're not responsible for their content or privacy practices.

9. Customer Code of Conduct

We're committed to a positive, respectful environment for customers and vendors alike. The standards below apply to everyone who shops with us.

Compliance

Comply with all applicable local and national laws.
Follow all marketplace policies, including these terms and our review guidelines.
Respect each vendor's refund and returns practice as published on their listings, vendors are the sellers and handle their own refunds (see Vendor Agreement).

Honesty and Integrity

Provide accurate, truthful information when creating accounts, placing orders and leaving reviews.
Fraudulent activity of any kind, including payment fraud and deliberate chargeback abuse, is strictly prohibited.

Respect for Vendors and Their Work

Our products are made by small, independent UK producers, many of whom have full-time jobs besides selling here. Please treat them and their work with respect.
Handle and use products as intended, and don't damage or deface them.

Communication and Feedback

Communicate with vendors, our staff and other customers respectfully and professionally. Harassment, discrimination or abusive behaviour will not be tolerated.
Leave honest, constructive feedback based on genuine experience, free from offensive language. Malicious or retaliatory reviews aimed at damaging a vendor's reputation are prohibited.
Report any suspicious or fraudulent activity to marketplace support.

When Things Go Wrong

We're all human and mistakes happen, with orders, deliveries or communication. We ask that you raise issues respectfully and constructively. Constructive communication gets problems fixed faster for everyone. If you can be anything, be kind.

10. Enforcement

We take a graduated approach to breaches of these terms:

Warning: minor issues usually result in a warning and a chance to put things right within a set timeframe.
Suspension: repeated or serious issues may result in a temporary account suspension; we'll tell you what's happened and what's needed to reinstate you.
Termination: severe or persistent breaches may result in permanent account closure; we'll notify you and give reasons.
Legal action: where a breach involves illegal activity, we reserve the right to take legal action and report it to the relevant authorities.

We aim always to give you notice and a reason for any suspension or termination, except where the seriousness of the breach requires immediate action.

11. Limitations of Liability

Our website and services are provided "as is" without warranty of any kind. We don't guarantee uninterrupted or error-free services, and content on the website doesn't constitute legal, financial or medical advice. To the fullest extent permitted by law, we're not liable for indirect, incidental, special, consequential or punitive losses, or losses of profits, data, use or goodwill, arising from your use of (or inability to use) the website or services, unauthorised access, or third-party content or conduct. Nothing in these terms excludes or limits liability that cannot lawfully be excluded (including liability for death or personal injury caused by negligence, or your statutory consumer rights, which are unaffected).

12. Governing Law and Disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If a dispute arises, we ask you to contact us first so we can try to resolve it through mediation or direct discussion: but nothing in these terms prevents you from taking court action as a consumer.

13. Privacy

Your use of our services is also governed by our Privacy Policy. We won't use your email address for unsolicited mail; emails we send are in connection with our services (or newsletters you've opted into).

14. Changes to These Terms

We may update these terms from time to time. We'll publish changes here and notify you of significant changes. Your continued use after changes take effect means you accept the updated terms.

15. General

Accessibility: we're committed to making our content accessible. If a disability prevents you from accessing part of the website, tell us what the problem is and we'll do our best to resolve it promptly.
Force majeure: we're not liable for delays or failures caused by events beyond our reasonable control.
Waiver: if we don't enforce a term at any time, that doesn't waive it or affect its validity.
Language: these terms are written and interpreted in English.

Contacting Us

Email: info@greatbritishfarmersmarket.co.uk

Last Updated: 25 October 2026